MapleInvoice · AI Collections
Get paid on overdue invoices — without chasing every one yourself.
AI Collections watches your overdue invoices and follows up for you on a polite, predictable schedule — email, then SMS, then a human handoff — until the bill is paid or a payment plan is set. Canadian-built, owner-reviewed, priced in CAD.
Collection workflow
Invoice #2025-041 · 22 days overdue
- Day 1 · Email reminderSent
- Day 4 · SMS nudgeSent
- Day 8 · Voice callCompliance review
- Day 15 · Human handoffQueued
What is AI Collections?
AI Collections is the part of MapleInvoice that handles overdue-invoice follow-up so you do not have to. When an invoice passes its due date, MapleInvoice can start a collection workflow: it drafts a friendly, on-brand reminder and steps through an escalation ladder until the invoice is paid, a payment plan is agreed, or the matter is handed to a person on your team.
It is built for Canadian owners. Messaging respects PIPEDA and provincial debt-collection expectations, pricing is in CAD, and the most sensitive channel — phone calls — stays switched off until Canadian compliance review is complete. You always keep the final say: the AI drafts, you decide when real messages go out.
How the escalation ladder works
A predictable, polite sequence measured from the day the workflow starts. Timing is adjustable per account.
Email reminder
A clear, courteous email goes out the moment the workflow starts, with the amount due and how to pay.
SMS nudge
If it is still unpaid, a short text follows up — the channel people are most likely to act on quickly.
Voice call (pending compliance)
A voice rung is in the design but stays disabled until Canadian compliance review is cleared. Until then the ladder skips straight to a person.
Human handoff
Still open? The workflow hands the account to your team with the full history attached, so nothing falls through.
Every drafted message is logged for your review, and live sending is gated per account — you choose when real reminders reach your customers.
What you get
Automated follow-up workflows
Each overdue invoice gets its own workflow that advances on schedule, so reminders never get forgotten on a busy week.
AI-drafted, owner-reviewed messages
The AI writes the reminder; you keep approval. Live sending is gated per account so nothing goes out before you are ready.
Multi-channel ladder
Email and SMS today, with a voice rung held for compliance, and a human handoff as the final step.
Payment plans
Offer and track instalment arrangements when a customer cannot pay in full, and resolve the workflow when a plan is accepted.
Recovery reporting
See recovery rate, dollars recovered, average days to payment, per-channel effectiveness, aging balances, and AI-vs-human resolution.
Canadian by design
CAD pricing, PIPEDA-aware messaging, and a hard compliance gate on phone calls until provincial debt-collection review is done.
Estimate the upside
Enter your own numbers. This is a simple estimate from the figures you provide — not a guarantee of results.
Estimated cash recovered each month
$0
= overdue count × average value × share lost × recovery rate. Your results depend on your customers and how you configure follow-up.
How it could fit your business
The scenarios below are illustrative examples to show typical fit — they are not real customers, quotes, or guaranteed outcomes.
A trades contractor
Sends dozens of job invoices a month and has no time to chase slow payers. AI Collections runs the email-then-SMS follow-up automatically and flags only the few that need a personal call.
A small agency
Wants reminders to stay on-brand and polite. The AI drafts the wording, the owner approves the tone once, and the ladder keeps cash flow moving without awkward conversations.
A growing service business
Offers payment plans to good customers who hit a rough month. AI Collections tracks the plan and closes the workflow once it is accepted, with full reporting for the books.
Included with MapleInvoice Pro and Premium
AI Collections ships with the Pro and Premium plans. Every AI action uses Maple AI Tokens from your balance, and each channel needs its companion Maple product.
Free · $0/mo
Not included
- ✓Upgrade to Pro for AI Collections
Starter · $15/mo
Not included
- ✓Upgrade to Pro for AI Collections
Pro · $29/mo
AI Collector included
- ✓Email (MapleMail) + SMS (MapleReceptionist) + human handoff
- ✓200,000 Maple AI Tokens / month
- ✓Recovery dashboard
- ✓Voice channel when available*
Premium · $49/mo
AI Collector included
- ✓Everything in Pro
- ✓500,000 Maple AI Tokens / month
- ✓Voice channel when available*
All prices in CAD. Token top-ups from $5 / 50,000 tokens; when your balance hits zero the collector pauses until you top up. *The voice channel is held behind a Canadian compliance gate and is not active until that review is complete. Until then the ladder hands off to a person instead of calling.
AI Collections vs the usual options
| MapleInvoice AI Collections | Chasing it yourself | Third-party collection agency | |
|---|---|---|---|
| Follow-up consistency | Automatic, on schedule | Depends on a busy week | Handed off entirely |
| Tone & control | Your brand, you approve drafts | Yours | Outside your control |
| Customer relationship | Polite, kept in-house | Kept in-house | Can damage the relationship |
| Cost | Included with your plan + metered SMS/voice | Your time | Often a large % of what is recovered |
| Lives with your invoices | Yes — same place you bill | Manual | Separate system |
Comparison reflects how MapleInvoice AI Collections is built; agency practices vary by provider.
Questions people ask
What is AI Collections in MapleInvoice?
It follows up on overdue invoices for you. Each past-due invoice gets a workflow that drafts polite reminders and steps up an escalation ladder -- email, then SMS, then a human handoff -- until the invoice is paid or a payment plan is agreed.
Will it message my customers without my approval?
No. The AI drafts each message and logs it for review, and live sending is gated per account, so you decide when real reminders go out.
Does it make phone calls?
A voice rung is in the design, but it stays disabled behind a Canadian compliance gate until that review is complete. Until then the ladder skips straight to a human handoff.
How much does it cost?
AI Collections is included with the Pro ($29/mo CAD) and Premium ($49/mo CAD) plans; it is not part of Free or Starter. Each AI action uses Maple AI Tokens from your balance: Pro includes 200,000 tokens a month, Premium 500,000, and top-ups start at $5 for 50,000. Each channel also needs its companion Maple product: MapleMail for email, MapleReceptionist for SMS.
What does it report?
Recovery rate, dollars recovered, average days to payment, per-channel effectiveness, outstanding balances by age, and how much was resolved automatically versus by a person.
Is it built for Canada?
Yes -- MapleInvoice is Canadian-built and priced in CAD, with PIPEDA-aware messaging and a hard compliance gate on phone calls.
Stop chasing. Start collecting.
Turn on AI Collections inside MapleInvoice and let overdue invoices follow up on themselves — politely, on your terms.
Start free with MapleInvoice